This Privacy Policy is issued by Paycio, a company registered under [53314], with its registered address at A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Effective Date: Jan 1st, 2024

This Privacy Policy explains how Paycio collects, uses, discloses, and protects your personal information when you use our Crypto payment services. By accessing or using Paycio’s services, you consent to the collection and use of your data under this Privacy Policy.

Please note that Paycio reserves the right to modify or update this Privacy Policy from time to time. Any changes will be reflected in the updated version, and the revised policy will take effect as soon as it is posted on our website. We encourage you to review this policy periodically for any updates.

How We Collect Information

We may collect personal information from you in various ways when you use our Sites or services or interact with us. This includes but is not limited to:

• Personal Identification Information : Name, contact details (e.g., email address, phone number), and financial information (e.g., payment details, bank account information).
• Device Information : We may automatically collect information about the devices you use to access our services, including IP addresses, browser type, operating system, device type, and usage data.
• Location Information : If permitted by your device settings, we may collect location data to provide personalized services or for compliance purposes.
• Usage Information : Information about how you use our services, including transaction history, browsing behavior, and interactions with our platform.

Personal data may also be collected through your voluntary submissions, such as when you fill out forms or provide data during transactions.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing Services : To enable and process cryptocurrency payments, identity verification, and related transactions.
• Customer Support : To assist with your inquiries and provide customer service.
• Security and Fraud Prevention : To monitor for unauthorized access, suspicious activities, or fraud prevention.
• Improving Services : To analyze usage trends, improve the functionality of our platform, and develop new features.
• Compliance with Legal Obligations : Paycio is committed to complying with legal and regulatory requirements, including AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing) regulations.
• Marketing and Promotions : With your consent, we may use your information to send promotional content, newsletters, or special offers that we believe may interest you. You can opt out of marketing communications at any time.

How We Protect Your Information

We are committed to safeguarding your personal information and implementing appropriate administrative, technical, and physical security measures to prevent unauthorized access, loss, or disclosure. These measures include encryption, secure data storage, and access controls.

However, no data transfer or storage system is completely secure, and while we make every effort to protect your information, we cannot guarantee its absolute security.

Your data will be retained only as long as necessary for the purposes stated in this policy, or as required by law. For example, as a licensed financial institution, we may retain your identity for up to 5 years after your account is closed or becomes inactive.

How We Share Your Information

We may share your personal information in the following ways:

• Service Providers : We work with trusted third-party service providers who help us deliver our services, including cloud infrastructure, identity verification, customer support, website analytics, and marketing services. These providers have access to your data only to the extent necessary to perform their functions and are obligated to keep the data confidential.
• Legal and Regulatory Compliance : We may disclose your information to law enforcement, regulatory agencies, or government officials if required by subpoenas, court orders, or other legal processes. This may include sharing information to comply with Anti-Money Laundering (AML) regulations, fraud prevention, or other legal obligations.
• Business Transactions : In the event of a business transaction involving Paycio, such as a merger or acquisition, your information may be transferred accordingly.
• With Your Consent : We may share your information with third parties if you explicitly provide consent for such sharing. This may include sharing data for promotions, collaborations, or other specified purposes.

User Data Collection

At Paycio, we are committed to ensuring the privacy and security of your data. To deliver our crypto payment services, we collect certain information, and we make every effort to handle it responsibly and securely. Below is an overview of the data we collect and how we protect it.

1. Information We Collect

When you create and use your Paycio profile, we collect the following information:

• Basic Profile Information:

  • Phone number
  • Name
  • Email address
  • Optional profile image
• Phone Network Information : To verify connectivity, we may collect details such as your phone carrier and network availability.
• Device Information : This includes details about your device type, operating system, and its unique device ID.

• Paycio App Information: The version of the app installed on your device.

2. Data Protection and Privacy

We take the security of your data very seriously. To protect your privacy, we have integrated end-to-end encryption into our app, which ensures that your information is kept safe during transmission. The system accesses your mobile device only to register your profile and share it with your contacts on Paycio.

• Explicit Consent : We only collect data after obtaining your explicit consent. You will always be prompted to approve any data collection or sharing actions before they occur.

3. SIM Data Collection and Verification Policy

Paycio collects and processes SIM-related information if your SIM card is compromised, tampered with, swapped, or hijacked. This is part of our security features to protect your account from unauthorized access and transactions. If your SIM is tampered with, we use SIM verification to enhance the security of your account and ensure uninterrupted service.

4. Paycio Platform Services and Eligibility

• Services Offered : Paycio offers a variety of services related to cryptocurrencies, such as peer-to-peer transactions, crypto swaps, and digital asset management.
• Eligibility Criteria : To use Paycio’s services, users must meet certain eligibility conditions, such as age requirements and regulatory compliance. By accessing and using Paycio, you confirm that you meet these eligibility criteria and agree to abide by the terms and conditions.

5. User Responsibilities

As a user, you are responsible for maintaining the confidentiality of your account information, including your mobile number. If you suspect that your account has been accessed or used by someone unauthorized, you must immediately notify Paycio. Prompt reporting of any suspicious activities will help protect your account.

6. Termination of Services

Paycio reserves the right to suspend or terminate services for any user who violates the terms of service or engages in fraudulent activities. Users will be informed of any actions taken regarding account suspension or termination.

7. Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) Policy

Paycio complies with AML and CTF regulations to prevent illegal activities. Our identity verification processes are designed to ensure that we comply with legal requirements and detect potential illegal transactions. We closely monitor all user transactions for signs of money laundering or terrorist financing activities.

8. Paycio Data Processing Agreement

Detailed information regarding the processing of personal data, including the rights and responsibilities of Paycio and its users, can be found in our Privacy Policy. The Data Processing Agreement outlines how we manage personal data in compliance with applicable laws, providing transparency about how data is handled, stored, and shared.

Paycio Privacy Policy for Mobile Application

According to the Privacy Policy that we have prepared for our mobile application, we are responsible for collecting, using, and protecting any personal information obtained through our website. This responsibility extends to any personal information. To ensure that our procedures are open and transparent, the objective of this page is to provide an explanation of how we manage user data and to provide clarity regarding our practices.

Children's Privacy

At Paycio, we are committed to protecting the privacy of children. As a company, we do not knowingly collect personal information from individuals under the age of 18. We have taken steps to ensure that no one under the age of 18 provides us with personally identifiable information. If you are a parent or guardian and you believe that your child has shared personal data with us, please contact us immediately at

If we learn that we have inadvertently collected personal data from a child without parental consent, we will promptly delete that data from our systems to comply with applicable regulations.

Notice to California & US Residents

As required by theCalifornia Consumer Privacy Act (CCPA) , amended by theCalifornia Privacy Rights Act (CPRA) in 2020, we are providing California residents with additional privacy rights related to their personal information. This section is only applicable to California residents.

California residents are entitled to know what personal information we collect, how it is used, and how it is shared. In this section, 'Personal Information' refers to data that can identify, describe, or be reasonably linked to an individual or household. Publicly available information, de-identified or aggregated data, and lawful public information are excluded from this definition.

Notice of Collection of Personal Information

We currently collect and have collected, in the 12 months before the last updated date of this Privacy Policy, the following categories of personal information from California & US residents:

• Identifiers:

  • Real name
  • Alias
  • Postal address
  • Unique personal identifiers
  • Online identifiers (such as email address, and IP address)
  • Account name
  • Social security number
  • Driver’s license number, passport number, or similar identifiers

• Information under the California & US Customer Records Statute:

  • Information such as name, social security number, address, telephone number, passport number, bank account details, and other financial data.

• Commercial Information:

  • Records of products or services purchased, obtained, or considered, as well as purchasing or consumption histories.

• Internet or Network Activity:

  • Information on browsing history, search history, and interaction with websites, apps, or ads on the internet.

California residents have specific rights related to their personal information under the CCPA. These include rights to request disclosure of information, deletion of information, and the ability to opt out of certain data-sharing practices.

Call Permissions and Privacy Notice

To enhance the security of your account, Paycio requires access to your phone's call capabilities for mobile number verification . During this verification process, our system may place an automated call to the phone number you provide to confirm its authenticity.

We want to assure you that this permission will only be used to verify your mobile number and ensure the security of your account. Paycio respects your privacy and will not use this permission for any other purposes without your explicit consent.

Use of California & US Personal Information

In addition to the purposes outlined in this Privacy Policy, Paycio may use the Personal Information collected from California residents for the following business purposes:

• Audits and Reporting: Paycio may conduct audits and generate reports on specific transactions and interactions, including online interactions you have with Paycio or third parties acting on our behalf.
• Security and Fraud Prevention: Personal information may be used to detect and defend against security threats, fraudulent activities, and other unlawful actions. This includes taking legal action when necessary.

We may also use the personal information for other operational purposes related to Paycio's services or those of our service providers. These purposes will be disclosed in more detail or at the time the information is collected, consistent with the context in which it was obtained.

Sale, Sharing, and Disclosure of California & US Personal Information

Under the California Consumer Privacy Act (CCPA) , 'sale' refers to the exchange of personal information for money or significant compensation. While Paycio does not 'sell' personal information in the traditional sense, certain online activities may fall under the CCPA's definition of a sale or exchange of personal information.

Paycio may disclose personal information to the following recipients for business purposes:

• Paycio Entities: Sharing personal information among affiliated companies.
• Service Providers: Information may be shared with third-party service providers that assist Paycio in business operations.
• Marketing and Advertising Providers: Information may be shared with third-party entities for marketing and advertising purposes.
• Legal Entities: We may disclose personal information to law enforcement, government officials, or other third parties in response to subpoenas, court orders, or other legal requirements.
• Merchants and Investigations: Personal information may be shared with merchants in cases of suspected fraud or ongoing investigations.

Paycio does not collect, sell, or disclose personal information of users under the age of 16. Additionally, we only use sensitive personal information as permitted by the CCPA.

Account Closure, Deactivation, and Reactivation How to Close Your Paycio Account?

Before you can close your account, it must have a zero balance. If you have a balance remaining, there are the following options:

• Transfer Remaining Balance: Send any balance to another Paycio user..
• Renounce Funds: Contact Paycio support to cancel any outstanding balances.
• No Pending Transactions: Ensure there are no pending transactions before closing your account.

To close your Paycio account, you must first transfer all assets from your Paycio wallet to an external wallet to avoid losing access to them permanently. After account closure, Paycio will not be able to retrieve these assets, and will not be responsible for any loss if assets were not properly moved.

How to Close Your Account (Mobile)

• Go to Profile & Settings from the menu icon on the keyboard.

• Navigate to the bottom of the Account menu and select Close Account.
• Review the instructions and proceed as directed.

Reactivating Your Paycio Account

To reactivate your Paycio account, please contact customer support at. [email protected].You will need to complete the verification process to regain access to your account.

Account Deactivation Policy

If your Paycio account is deactivated, you have a 15-day window to reactivate it. During this period, your data will be retained, and your account can be restored. However, if you do not reactivate your account within 15 days, all data associated with your account will be permanently deleted and cannot be recovered.

For assistance within this 15-day window, please contact our support team at [email protected]

Support

For any questions or concerns, you may contact us at  [email protected]  or visit our registered office in A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates